FAQs

How can I contact Veritas?
You can reach out to us via email at support@shopatveritas.com, where our dedicated customer service team is eager to assist you with any inquiries or assistance you may need!

Do you offer worldwide shipping?
Absolutely, we provide shipping to customers around the world.

Where are your products shipped from?
Our products are dispatched from our warehouse located in Hong Kong.

Can I make changes to or cancel my order?
We strive to process orders promptly. If you wish to modify or cancel your order, please submit your request within 12 hours of placing it. Any requests received after this window will be regretfully declined. However, if you receive your order and wish to return it, you can do so for a full refund following our return policy.

What payment methods do you accept?
We gladly accept major credit cards (VISA, Mastercard, AMEX) as well as PayPal payments.

When will my order be processed?
All orders are carefully handled and shipped from our warehouse. Please allow for additional processing time during holiday periods and sales events. We process orders from Monday to Friday. Typically, orders will be processed within 1-3 business days from the date of order placement and dispatched the following business day. Please keep in mind that we do not process shipments on weekends.

How long does it take to receive my order?
Due to high demand, it's possible for orders to take between 2-4 weeks to reach their destination.

What if my order doesn't arrive?
Should your order fail to reach you within 30 days after being shipped, you are eligible for a full refund.

Will I be subject to customs duties and taxes?
The prices listed on our site are in US Dollars and do not include taxes. Depending on your location, you might need to pay duties and taxes upon receiving your order. Customs fees, import taxes, and related charges may apply, determined by your local customs office. It's important to note that these fees are your responsibility and will not be covered by us. Additionally, any potential delays caused by your country's customs department are beyond our control. To learn more about charges, kindly reach out to your local customs office.

How do I initiate a return?
For return inquiries, please get in touch with us at support@shopatveritas.com.

What if the item(s) I receive are defective, incorrect, or damaged?
In the event that you receive items that are incorrect, defective, or damaged, please don't hesitate to contact us. Include your order number and provide images of the items received, along with any relevant details. We are committed to addressing your case as promptly as possible.

When can I expect to receive my refund?
Refunds will be issued to the original payment method used. If you made the payment using a credit or debit card, the refund will be processed by the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. Should you have any queries about when the credit will reflect in your account, please reach out to your card-issuing bank. If you have not received your refund as expected, here's what you can do: Contact your bank or credit card company. It may take some time before the refund is posted to your account.